Privacy Policy

Who we are

ArrivalScreen is made and operated by Cordova Technologies, LLC, Houston, Texas, USA ("we", "us"). Questions about this policy can be sent to info@cordovatechnologies.com.

Two kinds of people use ArrivalScreen

Guests see the ArrivalScreen display on a TV in a home they are staying in. Hosts are the property owners or managers who install the app on their TVs and manage what it shows through a host account.

What the TV app collects

The TV app does not ask the viewer for any information, has no sign-in, and sets no advertising or tracking identifiers. To work, it sends the following to our servers:

• A random device token created when the TV is first paired. It identifies the TV to the host's account and contains no personal information.
• Technical diagnostics: app version, platform (for example Samsung, Roku or Fire TV), screen size, and whether music is playing. Hosts see these to check that a TV is working.
• The TV's network address, which reaches our servers as part of any internet request and appears in standard server logs.

The TV app does not use the TV's camera or microphone, does not read viewing history, and does not collect names, contact details, location or payment information from viewers.

Guest information shown on the screen

The display can show a guest's first name, stay dates, number of guests and preferred language. This information is not collected by the TV. It comes from the host's own reservation records in their property management system, which the host has connected to their account, and it is shown only on the TV in the home that reservation belongs to. It is replaced automatically when the stay ends. Guests who have questions about the reservation information a host holds should contact the host.

What the host service collects

Hosts provide the content shown on their screens: home name and address, Wi-Fi details, house rules, check-out steps, recommendations, contact details, photos, notices and similar text. Hosts also connect reservation data from their property management system so the screen can greet the current guest. We store this information to provide the service to the host. Host account credentials are stored in hashed form.

Services we use to run the display

• Weather: the home's approximate coordinates (chosen by the host) are sent to a weather provider to fetch local conditions. No guest information is included.
• Background photos: landscape images are fetched from an image provider through our servers.
• Hosting: our servers and storage run on Amazon Web Services in the United States.
• QR codes: some screens show QR codes that open the host's own website, the host's phone number by text message, a public review page, or a mobile guidebook. Scanning one takes you to that destination, which has its own privacy practices.

We do not sell personal information and we do not share it with advertisers.

Retention

Device tokens and diagnostics are kept while a TV is paired and deleted when the host removes the TV. Reservation details are kept only as long as the host's connected system provides them. Server logs are kept for a limited period for security and troubleshooting.

Children

ArrivalScreen is not directed at children and does not knowingly collect information from children.

Your choices and rights

Hosts can edit or delete the content and TVs in their account at any time, and can ask us to delete their account by email. Guests who want reservation information corrected or removed from a display should contact the host, who controls that data. Where local law gives you rights to access or delete personal information, you can exercise them by emailing us.

Changes

If this policy changes, the new version will be published at this address with a new effective date.

Contact

Cordova Technologies, LLC, Houston, TX, USA · info@cordovatechnologies.com